Best Live Chat Software according to AI
Across 24 sampled answers in 2026-W24, AI models named Intercom most often for live chat software — in 79% of answers.
Ranking — all models combined
Mention rate = share of 24 answers that named the brand. First-pick = share named first.
| # | Brand | Mention rate | First-pick |
|---|---|---|---|
| 1 | Intercom | 79% (19/24) | 33% |
| 2 | Tawk.to | 67% (16/24) | 25% |
| 3 | Crisp | 63% (15/24) | 21% |
| 4 | Tidio | 46% (11/24) | 13% |
| 5 | Drift | 42% (10/24) | 4% |
| 6 | LiveChat | 38% (9/24) | 0% |
| 7 | HubSpot Live Chat | 38% (9/24) | 0% |
| 8 | HubSpot | 38% (9/24) | 0% |
| 9 | Zendesk | 29% (7/24) | 4% |
| 10 | HubSpot CRM | 29% (7/24) | 0% |
| 11 | Zendesk Chat | 25% (6/24) | 0% |
| 12 | Salesforce | 21% (5/24) | 0% |
| 13 | Freshchat | 21% (5/24) | 0% |
| 14 | Olark | 13% (3/24) | 0% |
| 15 | Shopify | 13% (3/24) | 0% |
| 16 | Zendesk Suite | 13% (3/24) | 0% |
| 17 | Zoho SalesIQ | 8% (2/24) | 0% |
| 18 | Freshworks | 8% (2/24) | 0% |
| 19 | WordPress | 8% (2/24) | 0% |
| 20 | Wix | 8% (2/24) | 0% |
| 21 | Gorgias | 4% (1/24) | 0% |
| 22 | Freshdesk Messaging | 4% (1/24) | 0% |
| 23 | Zoho | 4% (1/24) | 0% |
| 24 | HubSpot Chat | 4% (1/24) | 0% |
| 25 | Zendesk Support Suite | 4% (1/24) | 0% |
| 26 | Freddy | 4% (1/24) | 0% |
| 27 | Freshdesk | 4% (1/24) | 0% |
| 28 | HelpCrunch | 4% (1/24) | 0% |
| 29 | Salesforce Live Agent | 4% (1/24) | 0% |
| 30 | Zendesk Answer Bot | 4% (1/24) | 0% |
| 31 | Calendly | 4% (1/24) | 0% |
| 32 | Outreach | 4% (1/24) | 0% |
| 33 | Einstein | 4% (1/24) | 0% |
| 34 | Chatspot.ai | 4% (1/24) | 0% |
| 35 | MS Teams | 4% (1/24) | 0% |
| 36 | Qualified | 4% (1/24) | 0% |
| 37 | Help Scout | 4% (1/24) | 0% |
| 38 | Customer.io | 4% (1/24) | 0% |
| 39 | Webflow | 4% (1/24) | 0% |
| 40 | Marketing Hub | 4% (1/24) | 0% |
| 41 | Squarespace | 4% (1/24) | 0% |
| 42 | Chatwoot | 4% (1/24) | 0% |
| 43 | Crisp Chat | 4% (1/24) | 0% |
| 44 | Smartsupp | 4% (1/24) | 0% |
| 45 | Zopim | 4% (1/24) | 0% |
| 46 | Chatra | 4% (1/24) | 0% |
By model
Claude Sonnet 4.6
- 1 Intercom 83%
- 2 HubSpot Live Chat 83%
- 3 HubSpot CRM 83%
- 4 Tawk.to 67%
- 5 Tidio 67%
DeepSeek V3.1
- 1 Intercom 83%
- 2 Crisp 67%
- 3 HubSpot 67%
- 4 Salesforce 67%
- 5 Tawk.to 67%
Gemini 2.5 Flash
- 1 LiveChat 100%
- 2 Tawk.to 83%
- 3 Intercom 67%
- 4 Olark 50%
- 5 HubSpot 50%
ChatGPT (GPT-5.4)
- 1 Intercom 83%
- 2 Tidio 67%
- 3 Crisp 67%
- 4 Tawk.to 50%
- 5 Zendesk Chat 50%
The questions we asked
Each was sampled across 4 models. Full method on the methodology page.
- What is the best live chat software for a small business?
- Which live chat software should a 10-person startup use?
- Recommend a live chat software for a B2B sales team.
- What live chat software do you recommend for a bootstrapped SaaS company?
- I need a live chat software that's easy to set up. What should I pick?
- What's the most affordable live chat software that's still good?
- What is the best live chat software for a growing mid-size company?
- Which live chat software has the best free plan?
- What live chat software would you choose in 2026, and why?
- What are the top 5 live chat software options right now?
- What's a good alternative to the most popular live chat software?
- Which live chat software is best for a fully remote team?
- Recommend a live chat software with the best integrations.
- Which live chat software should an agency use to manage multiple clients?
- What is the best enterprise-grade live chat software?
- Which live chat software do you recommend for a solo founder?
- Which live chat software offers the best value for money?
- If you had to pick just one live chat software today, which would it be?
- Which live chat software is best for a company that cares about data privacy?
- Which live chat software is easiest to migrate to from a spreadsheet?
FAQ
- Which live chat software does AI recommend most?
- As of 2026-W24, AI models named Intercom in 79% of 24 sampled answers — the most of any brand in this category.
- How is this measured?
- We ask each model a fixed set of buyer-intent questions about live chat software, sampled multiple times, and count how often each brand is named. Full method is on the methodology page.
- How often does it update?
- Weekly. Mention rates shift as models are updated and as the web they cite changes.
Is your brand in this ranking?
Track your mention rate weekly and see which sources to win. Early access opening soon.
Join the waitlist