Categories Methodology Changelog

Best Customer Support Helpdesk according to AI

Across 24 sampled answers in 2026-W24, AI models named Freshdesk most often for customer support helpdesk — in 96% of answers.

Ranking — all models combined

Mention rate = share of 24 answers that named the brand. First-pick = share named first.

# Brand Mention rate First-pick
1 Freshdesk 96% (23/24) 29%
2 Zendesk 75% (18/24) 13%
3 Help Scout 75% (18/24) 13%
4 Zoho Desk 63% (15/24) 8%
5 Intercom 63% (15/24) 4%
6 HubSpot Service Hub 50% (12/24) 8%
7 HubSpot 29% (7/24) 0%
8 Zendesk Suite 25% (6/24) 13%
9 Crisp 25% (6/24) 8%
10 Zoho 25% (6/24) 0%
11 Front 25% (6/24) 0%
12 HubSpot CRM 21% (5/24) 4%
13 Gorgias 21% (5/24) 0%
14 Salesforce 17% (4/24) 0%
15 Missive 13% (3/24) 0%
16 Tidio 13% (3/24) 0%
17 Groove 13% (3/24) 0%
18 Salesforce Service Cloud 8% (2/24) 4%
19 osTicket 8% (2/24) 0%
20 Shopify 8% (2/24) 0%
21 Zendesk Support 8% (2/24) 0%
22 Slack 8% (2/24) 0%
23 Hiver 8% (2/24) 0%
24 FreeScout 4% (1/24) 0%
25 BigCommerce 4% (1/24) 0%
26 HubSpot Sales Hub 4% (1/24) 0%
27 Microsoft Dynamics 4% (1/24) 0%
28 Pipedrive 4% (1/24) 0%
29 SalesIQ 4% (1/24) 0%
30 Zoho CRM 4% (1/24) 0%
31 Salesforce Sales Cloud 4% (1/24) 0%
32 Einstein 4% (1/24) 0%
33 Zendesk for Service 4% (1/24) 0%
34 Jira Service Management 4% (1/24) 0%
35 Trello 4% (1/24) 0%
36 Asana 4% (1/24) 0%
37 Outlook 4% (1/24) 0%
38 Gmail 4% (1/24) 0%
39 Microsoft Teams 4% (1/24) 0%
40 HelpScout 4% (1/24) 0%
41 Plain 4% (1/24) 0%
42 Drift 4% (1/24) 0%
43 Notion 4% (1/24) 0%
44 Intercom Chat 4% (1/24) 0%
45 Auth0 4% (1/24) 0%
46 Google Workspace 4% (1/24) 0%
47 Zammad 4% (1/24) 0%
48 Spiceworks Help Desk 4% (1/24) 0%
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By model

Claude Sonnet 4.6

  1. 1 Freshdesk 100%
  2. 2 Intercom 83%
  3. 3 Zendesk 67%
  4. 4 HubSpot Service Hub 67%
  5. 5 Zoho Desk 67%

DeepSeek V3.1

  1. 1 Help Scout 100%
  2. 2 Zendesk Suite 83%
  3. 3 Zendesk 83%
  4. 4 Freshdesk 83%
  5. 5 Zoho Desk 67%

Gemini 2.5 Flash

  1. 1 Freshdesk 100%
  2. 2 HubSpot Service Hub 67%
  3. 3 Intercom 67%
  4. 4 Help Scout 67%
  5. 5 Zendesk 50%

ChatGPT (GPT-5.4)

  1. 1 Freshdesk 100%
  2. 2 Zendesk 100%
  3. 3 Help Scout 83%
  4. 4 Zoho Desk 67%
  5. 5 Intercom 67%

The questions we asked

Each was sampled across 4 models. Full method on the methodology page.

  • What is the best customer support helpdesk software for a small business?
  • Which customer support helpdesk software should a 10-person startup use?
  • Recommend a customer support helpdesk software for a B2B sales team.
  • What customer support helpdesk software do you recommend for a bootstrapped SaaS company?
  • I need a customer support helpdesk software that's easy to set up. What should I pick?
  • What's the most affordable customer support helpdesk software that's still good?
  • What is the best customer support helpdesk software for a growing mid-size company?
  • Which customer support helpdesk software has the best free plan?
  • What customer support helpdesk software would you choose in 2026, and why?
  • What are the top 5 customer support helpdesk software options right now?
  • What's a good alternative to the most popular customer support helpdesk software?
  • Which customer support helpdesk software is best for a fully remote team?
  • Recommend a customer support helpdesk software with the best integrations.
  • Which customer support helpdesk software should an agency use to manage multiple clients?
  • What is the best enterprise-grade customer support helpdesk software?
  • Which customer support helpdesk software do you recommend for a solo founder?
  • Which customer support helpdesk software offers the best value for money?
  • If you had to pick just one customer support helpdesk software today, which would it be?
  • Which customer support helpdesk software is best for a company that cares about data privacy?
  • Which customer support helpdesk software is easiest to migrate to from a spreadsheet?

FAQ

Which customer support helpdesk does AI recommend most?
As of 2026-W24, AI models named Freshdesk in 96% of 24 sampled answers — the most of any brand in this category.
How is this measured?
We ask each model a fixed set of buyer-intent questions about customer support helpdesk, sampled multiple times, and count how often each brand is named. Full method is on the methodology page.
How often does it update?
Weekly. Mention rates shift as models are updated and as the web they cite changes.

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